Cancellation Rights

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right to cancel, you must contact us, (JOHANENLIES GmbH, Am Springebruch 14 B, 13469 Berlin, E-mail: kontakt@johanenlies.com) by means of a clear declaration (e.g. a letter or e-mail), regarding your decision to cancel this agreement. You can use the enclosed sample cancellation form, but this is not mandatory.

To preserve the cancellation period, it is sufficient for you to send the notification of exercising your right to cancel before the expiry of the cancellation period.

 

Sample cancellation form
 Cancellation
If you want to cancel the contract, please fill out this form and send it back.
– To Mike Raaijmakers, Am Springebruch 14 B, 13469, Berlin, E-Mail kontakt@johanenlies.com

– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

– Ordered on (*) / received on (*)

– name of the consumer (s)

– address of the consumer (s)

– Signature of the consumer (s) (only when notified on paper) - Date

(*) Delete as appropriate.

 

Following the cancellation

If you revoke this agreement, we will return all the payments we have received from you, including the delivery costs (with the exception of any additional costs that arise from you having chosen a delivery method other than the cheapest standard delivery we offer), immediately and at the latest within fourteen days from the date on which the notice of cancellation of this contract has been received by us. For this repayment, we use the same means of payment used in the original transaction, unless expressly agreed otherwise; in no event will you be charged for this refund.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return, or directly hand over the goods to JOHANENLIES GmbH, Am Springebruch 14 B, 13469 Berlin without delay, and in any event no later than fourteen days from the date on which you inform us of the cancellation of the contract. The deadline is met if you send the goods before the deadline of fourteen days.

We bear the cost of returning the goods.

You are only required to pay for any loss of value in the goods if this loss of value is due to a handling of them which is not necessary for the examination of the quality, characteristics and functioning of the goods.

 

Exception from the right of cancellation

The right to cancel does not apply to contracts for the supply of goods that are not prefabricated, and for which an individual selection or provision by the consumer is relevant for the manufacture, or those which are clearly tailored to the personal needs of the consumer.